Refund Policy

Joining the IVANI waitlist is free. No payment is collected solely for waitlist registration, and no refunds apply to waitlist enrollment.

Digital membership provides immediate or near-immediate access to intangible digital content and services. Because digital access can be used as soon as it is granted, digital membership fees are generally non-refundable once access has been activated, except where:

• Required by applicable consumer law (including any mandatory cooling-off or withdrawal rights that cannot be waived).
• A specific promotional offer expressly states a refund window.
• We determine, in our discretion, that a billing error, duplicate charge, or service failure on our side warrants a refund or credit.

Note — If mandatory cooling-off rights apply in a sales jurisdiction, checkout flows should obtain any legally required acknowledgments when digital content is supplied during the withdrawal period.

Canceling a recurring digital membership stops future renewals. Unless required by law or stated in your offer, we do not prorate or refund unused time remaining in an already-paid billing period. Access ordinarily continues until the end of that period.

When quarterly print magazines or other physical products are sold, the following principles apply:

• Unopened / unshipped print issues: If an issue has not yet entered fulfillment or shipped, you may request cancellation of that undelivered issue and a corresponding refund or credit, subject to the terms of your plan.
• Shipped issues: Once an issue has shipped, purchase price for that issue is generally non-refundable, except for damaged, defective, or incorrect items reported as described below.
• Damaged in transit: Contact us promptly (ideally within 14 days of delivery) with your name, order or membership details, and photographic documentation. We may offer a replacement copy or a credit at our discretion and subject to availability.
• Non-delivery: If tracking or carrier confirmation indicates non-delivery not caused by an address error you provided, contact us so we can investigate with the carrier and arrange a remedy where appropriate.

For memberships that combine digital access and print benefits, refunds may be allocated between components. Digital access already granted is generally non-refundable as described above. Undelivered print components may be eligible for cancellation or credit depending on fulfillment status.

Email Info@ivanimedia.com with the following details:

• Full name and account email.
• Order, invoice, or membership reference (if available).
• Product or issue concerned.
• Reason for the request and supporting details or photographs for physical goods.

Approved refunds are issued to the original payment method through our payment processor. Processing times depend on the processor and your financial institution. Credits, where offered, are applied to your IVANI account or future renewals as stated in our response.

Please contact us before initiating a payment dispute with your bank or card issuer so we can attempt to resolve the matter. Abuse of the chargeback process may result in suspension of membership access.

We may update this Refund Policy as our products evolve. The version posted on this page on the date of purchase generally applies to that purchase, except where a change is required by law.